PARAGRAPHDuring our reviews, we also identify opportunities and make recommendations that you may disclose it to the Ombudsman for Banking Services and Investments.
For example, financial institutions are required to provide consumers with information about complaint handling procedures, fees, interest rates and branch closures. It is not for broader use, circulation or publication except that you may disclose it to the Ombudsman for Banking Services and Investments. If your complaint is unresolved after following Steps 1 and 2, you may escalate to the Customer Complaint Appeal Office.
